Stampfix — Frequently asked questions

What is Stampfix?

Stampfix replaces paper stamp cards with a digital loyalty card that lives in your customers' phone wallet. Customers collect stamps on each visit and redeem a reward once the card is full — no app to download, no plastic cards.

Do my customers need to install an app?

No. Customers add their card to Apple Wallet or Google Wallet straight from a link or QR code. It sits alongside their boarding passes and payment cards.

How do customers collect stamps?

At checkout you scan the QR code on the customer's card from your Stampfix dashboard. Their stamp count updates automatically, usually within seconds.

How do I set up Stampfix for my business?

Create a free account, set your reward (for example, "Buy 6, get 1 free") and the number of stamps, then share your card link or print a poster. You can be live in a few minutes.

Do I need any special hardware?

No. Stampfix runs on the phone, tablet, or computer you already have. There are no NFC readers, terminals, or cards to buy; a printed QR poster on the counter is all you need to start enrolling customers.

Can I customise how my card looks?

Yes. Set your card's colour, logo, and reward text to match your brand, and update the design any time. Custom branding is part of the Pro plan.

Does Stampfix work across multiple locations?

Yes. Manage several locations from one dashboard and track performance per location. Multi-location support is available on the Pro plan.

Can my staff give out stamps?

Yes. Add staff members with their own PIN so anyone on shift can give stamps, while you stay in control — set a daily stamp limit and see exactly who stamped what.

How does Stampfix prevent stamp fraud?

Several safeguards work together: a cap on how many stamps a single customer can collect per day, automatic anomaly detection, and per-staff PINs so every stamp is attributable.

What does it cost?

Stampfix is free to start. The Pro plan is CA$29.99/month in Canada, or €19.99/month incl. USt. in Germany. You can upgrade or cancel any time.

Which wallets are supported?

Both Apple Wallet (iPhone) and Google Wallet (Android). Cards update over the air, so a customer's stamp count stays current without any action on their part.

Can I send my customers notifications?

Yes. When you give a stamp, the customer's wallet card updates automatically and can show a notification on their phone, and you can also send announcements. You remain responsible for consent where the law requires it.

Can customers turn notifications off?

Yes — at any time, from the Wallet settings for your card on their phone. Nothing is installed, so there is nothing to uninstall.

What if a customer gets a new phone or loses their card?

Their stamps are safe. A customer can recover their card using their phone number and a short code, or simply re-add it from your card link — their progress carries over.

What customer data do I see, and who owns it?

Your dashboard shows customer names, email addresses, visit frequency, and stamp and reward activity, with filtering and insights. The data belongs to you — you can export your customer list as a CSV at any time.

Is customer data secure?

Yes. We only collect what's needed to run your loyalty program and handle it in line with PIPEDA and GDPR.


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